Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Craig Haynes

Craig Haynes

October 15, 2025

5  out of  5
rating by Craig Haynes
"Katie and her staff have always been there for us. Very responsive to any question we may have and always keeping us up on changes to our policies and laws. They’re terrific!"
Profile photo of Tara Dillon

Tara Dillon

October 14, 2025

5  out of  5
rating by Tara Dillon
"We have been with Katie for years!! Anytime there has been any small hiccups Katie is quick to make sure it’s fixed correctly. Thank you and your team for having us covered!!"
Profile photo of Marshall Dyer

Marshall Dyer

October 14, 2025

5  out of  5
rating by Marshall Dyer
"Polite and professional, very observant to your needs and wants. Would recommend them highly to anyone thank you for all you do. 😎👍"
Profile photo of Sianyn Leigh

Sianyn Leigh

October 11, 2025

5  out of  5
rating by Sianyn Leigh
"I run a small business and State Farm was the only company who had the kind of coverage I needed. Staff is always pleasant and so helpful. They are always very personable and provide individualized service so you don't just feel like a commission."
Profile photo of George Benedict

George Benedict

October 10, 2025

5  out of  5
rating by George Benedict
"Been with Katie Young for many years. Always great to work with."
We responded:
"Thanks, George! Thankful we get to serve you and your family!"
Profile photo of Susan Reynolds

Susan Reynolds

October 9, 2025

5  out of  5
rating by Susan Reynolds
"Katie Young and her staff are professional but also make you feel that you are family. Definitely recommend them for your insurance needs. Love visiting their office!!!"
Profile photo of Scott Blakeman

Scott Blakeman

October 9, 2025

5  out of  5
rating by Scott Blakeman
"Katie and her team always take good care of us!"
We responded:
"Thank you so much, Scott! We appreciate the opportunity to serve your family! "
Profile photo of Andrew

Andrew

October 8, 2025

5  out of  5
rating by Andrew
"They are always so friendly and thorough. Always feel a little better after visiting."
Profile photo of Chelsie and Jett Sleek

Chelsie and Jett Sleek

September 26, 2025

5  out of  5
rating by Chelsie and Jett Sleek
"Kolten and Danielle were so amazing.!! They have amazing customer service.!! Definitely recommend Katie Young and her pit crew with State Farm."
We responded:
"Thank you so much! It was great to meet you out at the Route 66 fest! "
Profile photo of Lyndsay Walcher

Lyndsay Walcher

September 26, 2025

5  out of  5
rating by Lyndsay Walcher
"Would highly recommend! They are so knowledgeable on everything & take the stress off of me, knowing my son and I are fully covered on the road!!! Working with them, has been easier than any other insurance company I’ve ever been with."
We responded:
"Thank you so much, Lyndsay! We are so thankful for the opportunity to serve your insurance needs. "
Profile photo of Gordy Hulten

Gordy Hulten

September 25, 2025

5  out of  5
rating by Gordy Hulten
"Transferred our home and auto insurance to Katie's office when we moved to Springfield. We have homeowners, personal liability, and multiple auto policies with Katie are her team. Fantastic service and responsiveness, and I highly recommend them."
We responded:
"Thank you so much, Gordy! We appreciate you and are so grateful for your kind words!"
Profile photo of Samantha Donaldson

Samantha Donaldson

September 24, 2025

5  out of  5
rating by Samantha Donaldson
"From the very beginning Katie Young and her team have made my experience great. Always attentive and makes sure to help me understand anything I may have a question for. Always prompt with responding to any call I send their way as best they can. Kolten also makes sure I have everything I need to make sure I have the best coverage and experience with him and the whole staff. I recommend them to everyone."
We responded:
"Thank you so much, Samantha! We are so thankful for that opportunity to serve you and your family! "
Profile photo of Claire

Claire

September 23, 2025

5  out of  5
rating by Claire
"I appreciate Katie Young and her State Farm team! Katie, Kolten, and Wyatt have all helped me with all of my insurance-related questions multiple times. I am thankful for their great communication via phone calls and texts to answer any questions that arise about my policies. Thank you for your great customer service! I would definitely recommend Katie and her team to others looking for a State Farm agent!"
We responded:
"Thank you so much, Claire! We appreciate your kind words and the opportunity to serve your family for their insurance needs. ❤️"
Profile photo of Louise Diefenback

Louise Diefenback

September 17, 2025

5  out of  5
rating by Louise Diefenback
"They have always treated me great. The only Insurance Co. I have had since 1984"
We responded:
"Thank you so much, Louise! We appreciate you and your loyalty! "
Profile photo of Hannah Umbarger

Hannah Umbarger

September 12, 2025

5  out of  5
rating by Hannah Umbarger
"Staff is always helpful and polite over email and phone. I would absolutely recommend this State Farm office. Had some issues with a claim recently (which is not dealt with thru agent) and after voicing concerns with office, I received a phone call from the claims department within an hour."
We responded:
"Thank you so much for your kind words, Hannah! We’re sorry things started to go sideways on your claim and are happy we were able to help! Thank you for your loyalty! "
Profile photo of Brandy Hoy

Brandy Hoy

August 25, 2025

5  out of  5
rating by Brandy Hoy
"We talked to Wyatt. He was very respectful and knowledgeable throughout the whole process. He helped us so we could bundle both house and auto. Would 100% use him for insurance purposes again. Thank you!!!"
We responded:
"Thank you so much, Brandy! We’re glad to know you had a great experience for your insurance and we look forward to serving you! "
Profile photo of Caren Hughs

Caren Hughs

August 16, 2025

5  out of  5
rating by Caren Hughs
"Katie Young is the best! And she has great people who work with her. Wyatt helped me and did a great job and saved me $1000 a year on insurance."
We responded:
"Thank you so much, Caren! We are so grateful for the opportunity to serve your family and your insurance needs! 🥰"
Profile photo of Ken Rausch

Ken Rausch

August 14, 2025

5  out of  5
rating by Ken Rausch
"Wyatt was very knowledgable about the insurance options. He made the transition from our current insurance to State Farm very easy."
We responded:
"Thank you so much, Ken! We appreciate your kind words and are thankful for the opportunity to serve your family’s insurance needs! "
Profile photo of Madhu P

Madhu P

August 12, 2025

5  out of  5
rating by Madhu P
"Katie, Heather, and Kolten at State Farm have been fantastic! When I had a problem with my rental car, Heather went above and beyond—making multiple calls to the rental company to ensure I got my car on time. Kolten helped me secure a great house insurance policy with an affordable premium. Katie has been wonderful in overseeing everything and guiding me through my claim process. I truly appreciate their teamwork, professionalism, and dedication! This team really cares about their clients!"
We responded:
"Thank you so much for taking the time to share your heartfelt feedback! We’re so glad to hear that Kolten and Heather provided you with such exceptional care and support! "
Profile photo of Beth Johnson

Beth Johnson

August 11, 2025

5  out of  5
rating by Beth Johnson
"Great customer service ! Always friendly and respond to message in a timely manner."
We responded:
"Thank you so much, Beth! We are thankful for the opportunity to serve your insurance needs! "
Profile photo of Colton Cassady

Colton Cassady

August 1, 2025

5  out of  5
rating by Colton Cassady
"I talked to Wyatt and he was super helpful with bundling my auto and home. He got everything done in one phone call."
We responded:
"Thanks so much for the great review! We appreciate your kind words and the opportunity to help you with your insurance!"
Profile photo of Sarah Casey

Sarah Casey

July 10, 2025

5  out of  5
rating by Sarah Casey
"Kolten was so efficient and professional in helping switch my insurance. I was able to save quite a bit on my auto insurance and he made the process easy and painless. Highly recommend him and his team. 😊"
We responded:
"Thank you so much for the kind review! We are so thankful for the opportunity to serve your insurance needs and look forward to working with you!"
Profile photo of Matthew Simonson

Matthew Simonson

July 9, 2025

5  out of  5
rating by Matthew Simonson
"Talked to Wyatt, he was awesome. Answered every question I had, super knowledgeable and patient. Was very nice and didn’t mind at all that I called a little late and we had to finish after closing time!"
We responded:
"Thank you so much, Matthew!! We are so grateful for the opportunity to serve your insurance needs! "
Profile photo of Billie B

Billie B

July 9, 2025

5  out of  5
rating by Billie B
"As usual Katie Young and her staff were very helpful. I had a question about my account that was cleared up quickly and effectively."
We responded:
"Thank you so much, Billie! We are so thankful for the opportunity to serve your insurance needs! "
Profile photo of Jessica Richmond

Jessica Richmond

July 1, 2025

5  out of  5
rating by Jessica Richmond
"Wyatt was extremely helpful! He went over everything in detail with me, more than once. He was patient and walked me through everything I needed to do. I'm saving so much by switching from my previous insurance and I wish I had done it sooner!"
We responded:
"Thank you so much for your kind words! We’re so glad that we were able to help and look forward to helping with your insurance needs! "