Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Hullmann

Donna Hullmann

January 13, 2026

5  out of  5
rating by Donna Hullmann
"The agents that work her office are very helpful and professional."
Profile photo of Scott Leopold

Scott Leopold

January 13, 2026

5  out of  5
rating by Scott Leopold
"Great service, great agent! I highly recommend Katie!"
Profile photo of Heather Shankland

Heather Shankland

January 13, 2026

5  out of  5
rating by Heather Shankland
"Katie and her team provide great service!"
Profile photo of Andrea Warden

Andrea Warden

January 9, 2026

5  out of  5
rating by Andrea Warden
"Danielle was very knowledgeable and helpful with my billing questions! Any time I have called with issues, they have been resolved promptly. I would definitely recommend Katie Young State Farm!"
We responded:
"Thank you, Andrea! We are so thankful for the opportunity to serve you and your family!"
Profile photo of Shadrick Whabyely

Shadrick Whabyely

January 9, 2026

5  out of  5
rating by Shadrick Whabyely
"Clear, timely communication and a genuinely helpful team. They addressed my concerns quickly, explained options clearly, and resolved issues efficiently, making the entire auto insurance experience smooth and stress-free"
Profile photo of Jon H

Jon H

January 7, 2026

5  out of  5
rating by Jon H
"Excellent team, the entire sign up process was seamless. Couldn’t be happier with State Farm and Katie as my agent"
Profile photo of Danielle Piper

Danielle Piper

January 5, 2026

5  out of  5
rating by Danielle Piper
"I have used this insurance for years now. They have always been amazing to work with. Always quick to reply, always available to answer questions, always keeping me up to date on things. Car insurance can sometimes be an absolute hassle, but I have had nothing but amazing experiences with this group."
Profile photo of Chelsie Campbell

Chelsie Campbell

January 1, 2026

5  out of  5
rating by Chelsie Campbell
"Katie and her team are always responsive, helpful, and operate their business with integrity. They have gone above and beyond for our family on multiple occasions."
Profile photo of Colton Cassady

Colton Cassady

December 31, 2025

5  out of  5
rating by Colton Cassady
"I have had nothing but the best communication and coverage from everyone. They are very personable."
We responded:
"Thanks so much for the great review! We appreciate your kind words and the opportunity to help you with your insurance!"
Profile photo of Joshua LeVeque

Joshua LeVeque

December 31, 2025

5  out of  5
rating by Joshua LeVeque
"Katie and her team did a great job, making sure our coverage is just what we need and saving us quite a bit from our previous carrier. Highly recommended!"
Profile photo of Pamela Green

Pamela Green

December 30, 2025

5  out of  5
rating by Pamela Green
"Such an easy seamless experience. Kolton was great to work with! He had my quote ready quickly and our phone call only took a few minutes. Wonderful service!!"
Profile photo of Ashlan Bussman

Ashlan Bussman

December 30, 2025

5  out of  5
rating by Ashlan Bussman
"Great customer service !"
Profile photo of Lisa Higginson

Lisa Higginson

December 23, 2025

5  out of  5
rating by Lisa Higginson
"I always receive great service from this office. They are super helpful and understanding of my and my family’s needs. I would recommend you connect with them!"
Profile photo of Michael Evans

Michael Evans

December 18, 2025

5  out of  5
rating by Michael Evans
"I’ve had State Farm Insurance for 28 years. I’ve had a few incidents happened to me, and State Farm was always there. Two years ago, I had a tornado take the roof off of one of my buildings, State Farm was there.Most recently I had a fire at one of my buildings. they were there again, this time my agent came to my kitchen table. I greatly appreciated that. I consider that above and beyond an insurance agents responsibility. This agencies name is Katie Young insurance agency. I highly recommend that you seek her out and see what she can offer for insurance coverage for you."
We responded:
"Thank you so much for sharing your experience and for your 28 years of trust with State Farm. virtually honored to be there for you in the difficult moments – from tornado damage to a fire loss. At Katie Young State Farm – showing up for our customers - sometimes literally at the kitchen table- is part of our commitment to serve our customers with care and compassion. Your recommendation means more than we can say And we’re grateful to continue help you protect what matters most. "
Profile photo of Cora Hughes

Cora Hughes

December 18, 2025

5  out of  5
rating by Cora Hughes
"Working with Kolten in Katie's office to get life insurance for several members of our household was quick and easy. He made the entire process both educational and enjoyable. I highly recommend them for all of your insurance needs."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Kolten made your life insurance experience quick, easy and informative for your household! At Katie Young State Farm Agency in Springfield, Illinois- our goal is to make insurance simple, educational and tailored to each family’s needs. We truly appreciate your recommendation and look forward to protecting what matters most to your family! "
Profile photo of Jennifer Sorensen

Jennifer Sorensen

December 17, 2025

5  out of  5
rating by Jennifer Sorensen
"Great customer service! Kolten is friendly and knowledgeable."
We responded:
"Thank you so much for the great feedback! We’re so glad to hear that Kolten’s friendly and knowledgeable customer service stood out! At Katie Young State Farm Agency in Springfield Illinois we pride our ourselves in providing tailored, personalized insurance support all of our customers. Thank you so much for taking time to share your experience! "
Profile photo of Bre Guillory

Bre Guillory

December 16, 2025

5  out of  5
rating by Bre Guillory
"The Katie Young office has been great to work with. We originally had them for renters insurance. We also have car insurance through their office. Anytime we have called in with questions, they have been diligent in responding and making sure we understand our policies. I would highly recommend their office."
We responded:
"Thank you so much for choosing Katie Young State Farm Agency in Springfield Illinois for your auto insurance and renters insurance needs! Our team is committed to being responsive and making sure customers truly understand their coverage, so it means a lot to hear that reflected in your experience. We appreciate your recommendation and look forward to continuing to serve you!"
Profile photo of Bill Sorensen

Bill Sorensen

December 16, 2025

5  out of  5
rating by Bill Sorensen
"Kolten did a great job, got me what I needed fast and had digital insurance cards to me in minutes! Since this review I have added all my assets to my portfolio. Thank you!"
We responded:
"Thank you so much for your review, Bill! We appreciate you! And we agree- Kolten does a great job and really cares for our customers! "
Profile photo of Stephen Vincent

Stephen Vincent

December 16, 2025

5  out of  5
rating by Stephen Vincent
"Great experience with Young State Farm Insurance! Katie was incredibly helpful, friendly and made everything easy to understand. The entire staff took time to answer all my questions and provided excellent service.. Highly recommed to all!!"
We responded:
"Thank you so much for your kind review at Katie Young State Farm Agency in Springfield, Illinois. Providing friendly, knowledgeable service is exactly what our team strives for each time. We truly appreciate your review and look forward to serving you for years to come! "
Profile photo of Jane Scott

Jane Scott

December 15, 2025

5  out of  5
rating by Jane Scott
"Had my car in for collision repair. State Farm was great and Katie Young and team made process seamless. I highly recommend her as your agent. She’s great as is her team"
We responded:
"Thank you so much for sharing your reveal! We’re glad to hear that your auto insurance claim and auto collision repair went smoothly. At Katie Young State Farm Insurance Agency in Springfield, Illinois, our team is committed to making the claims process as seamless and stress-free as possible. We truly appreciate your recommendation and the opportunity to be your trusted insurance provider. "
Profile photo of Fam Jones

Fam Jones

December 12, 2025

5  out of  5
rating by Fam Jones
"Kolten was easy to talk with and very thorough. I appreciated his willingness to patiently answer all my questions. I feel comforted knowing I’m insured by a responsive and kind agent."
We responded:
"Thank you so much for your kind review! We’re so glad to hear that Kolten made you feel comfortable and took the time to thoroughly answer your questions. At Katie Young Insurance Agency in Springfield Illinois, be responsive, kind, and patient while helping customers understand their insurance coverage is a top priority! We appreciate your review and are always here when you need us! "
Profile photo of Missy Smith

Missy Smith

December 11, 2025

5  out of  5
rating by Missy Smith
"Im really pleased with their customer service and how they're willing to help with the best rates."
We responded:
"Thank you for the kind review! We’re so glad to hear That you’re pleased with our customer service And commitment to find the best coverage available at the best rates! At Katie Young Insurance Agency in Springfield Illinois, we are always happy to help and appreciate your trust in our team! "
Profile photo of Lori Landgrebe

Lori Landgrebe

December 8, 2025

5  out of  5
rating by Lori Landgrebe
"I changed insurance carriers and within a short period I regretted it. Inwill not ever change again. They have the best customer service."
We responded:
"Thank you so much for your kind review! We’re so glad to have you back and truly appreciate your trust and Katie Young State Farm Insurance Agency in Springfield, Illinois. Taking good care of our customers is always a top priority so it means a lot to hear that our customer service made a difference. We’re always here when you need us! "
Profile photo of Beth Steh

Beth Steh

November 27, 2025

5  out of  5
rating by Beth Steh
"Appreciate Katie and her team! They are always helpful and can laugh along with us when crazy things happen…and they do!🤣"
We responded:
"We appreciate you so much! 🥰 Katie and the team love working with you and are always happy to help – especially when life gets a little crazy! Thanks for trusting Katie Young, State Farm – and for the laughs along the way! 😉"
Profile photo of Zachary Holliday

Zachary Holliday

November 22, 2025

5  out of  5
rating by Zachary Holliday
"Kolten, Danielle and Katie are fantastic to work with. When I have questions they are answered immediately. They helped me switch from my old insurance company and saved me enough to cover my new car insurance policy premium. I couldn’t be happier! Highly recommend Katie Young State Farm Agency!!"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that your experience with Kolten, Danielle, and Katie made your switch to Katie Young, State Farm Insurance Agency in Springfield Illinois smooth and worthwhile. Helping customers understand their coverage, get questions answered quickly, and find meaningful savings on their Insurance is what we love to do. We truly appreciate your review and are so glad you were happy with your experience!"